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Building a Customer Experience Culture

Building a Customer Experience Culture

Here at Greenmill we are continually challenging ourselves to be the very best that we can be. Central to this is how we deliver and manage the customer experience; from your very first touchpoint with Greenmill, through to delivery, after-sales support, product training and ongoing account management...

...it’s all about fostering and embedding a CUSTOMER EXPERIENCE CULTURE

After nearly 20 years of continuous growth, what is it that makes Greenmill customers keep coming back? Watch MD Nico Miller and some of our team talk about the Customer Experience Culture that is at the heart of everything we do here at Greenmill.


Helping our customers

2020 has been a pretty challenging year for all of us. However, Greenmill has remained positive over the past 6 months, and our team has used the time proactively on a range of exciting developments, designed to help our customers and further improve the Greenmill customer experience, including:


Our new Sharing & Resources website for Greenmill customers.

Proud of your installs and want to share pictures of your best jobs? Want to use the latest install products, but could do with a bit of expert training? How about some free marketing resources to support your business? Head over to: greenmilldesign.com


My Greenmill Online Dashboard
A major redevelopment of our website customer area.

My Greenmill Online Dashboard is like your very own project support team; helping you order and manage your materials, organise your sites and monitor your spend. Freeing you up to do more for your business. Find out more and watch videos on all the major features on our website: greenmillac.com/my-greenmill-dashboard


Delivery Track & Trace
See where your delivery van is, on the map, in real-time.

Our new Track & Trace technology takes our delivery updates to a whole new level. Simply click the link on your delivery text, enter your destination postcode and see where your delivery van is, on the map, in real-time. Find out more on our Track & Trace blog post

Recent Posts

    Introducing the new Hybrid Hub

    We are very pleased to introduce our new Hybrid Hub website www.pressfitsolutions.com. As part of our ongoing commitment to developing innovative engineer-focused resources, we are very pleased to launch pressfitsolutions.com. Featuring all the main Pressfit and Hybrid connecting systems used in

    7th January 2021

    Our New Year Promo500 is here

    Happy New Year, and what better way to start 2021 than with our new Promo500! With snow in some parts of the country already and more forecast, our new Promo500 is here to warm you up - from your favourite thermal snood to our new cut resistant gloves. Spend £500 to claim one of 4 great free gifts

    4th January 2021

    A huge "thank you" to everyone

    We would like say a huge "thank you" to all our customers, suppliers, partners and everyone else for your continued support over what has been an immensely challenging year for us all. The Greenmill team would like to think that over the past 12 months we've played even a small part in keeping your

    24th December 2020

    Orange Butterfly Cake Recipe

    Filled with orange curd and topped with icing, Mary Berry’s easy butterfly fairy cakes are so delicious they will be flying off the plate.. Equipment and preparation: you will need a bun tin lined with 12 fairy cake cases. PREPARATION TIME: Less than 30 mins COOKING TIME: 10-30 mins SERVES

    23rd December 2020

    Healthy Chicken Curry Recipe

    Marinating the meat helps you get ahead with this jalfrezi-style healthy chicken curry. It’s packed with veggies and served with a fresh salad. Serve with brown basmati rice. This meal provides 164 kcal, 21g protein, 13.7g carbohydrate (of which 11g sugars), 2.9g fat (of which 0.5g saturates), 4

    23rd December 2020