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Building a Customer Experience Culture

Building a Customer Experience Culture

Here at Greenmill we are continually challenging ourselves to be the very best that we can be. Central to this is how we deliver and manage the customer experience; from your very first touchpoint with Greenmill, through to delivery, after-sales support, product training and ongoing account management...

...it’s all about fostering and embedding a CUSTOMER EXPERIENCE CULTURE

After nearly 20 years of continuous growth, what is it that makes Greenmill customers keep coming back? Watch MD Nico Miller and some of our team talk about the Customer Experience Culture that is at the heart of everything we do here at Greenmill.

 

Helping our customers

2020 has been a pretty challenging year for all of us. However, Greenmill has remained positive over the past 6 months, and our team has used the time proactively on a range of exciting developments, designed to help our customers and further improve the Greenmill customer experience, including:

 

GreenmillDesign.com
Our new Sharing & Resources website for Greenmill customers.

Proud of your installs and want to share pictures of your best jobs? Want to use the latest install products, but could do with a bit of expert training? How about some free marketing resources to support your business? Head over to: greenmilldesign.com

 

My Greenmill Online Dashboard
A major redevelopment of our website customer area.

My Greenmill Online Dashboard is like your very own project support team; helping you order and manage your materials, organise your sites and monitor your spend. Freeing you up to do more for your business. Find out more and watch videos on all the major features on our website: greenmillac.com/my-greenmill-dashboard

 

Delivery Track & Trace
See where your delivery van is, on the map, in real-time.

Our new Track & Trace technology takes our delivery updates to a whole new level. Simply click the link on your delivery text, enter your destination postcode and see where your delivery van is, on the map, in real-time. Find out more on our Track & Trace blog post

Recent Posts

    Introducing our new Head of Sales, Chris Tame

    We are very pleased to welcome our new Head of Sales, Chris Tame. Watch our video of Chris giving a brief introduction to himself, along with a "thank you" for all your continued support throughout this challenging year.    

    29th October 2020

    Our latest Promo500 is here

    As you know, when it comes to promotions WERA little bit generous, and our latest Promo500 is no exception. Spend £500 with Greenmill and choose one of our fantastic highest quality WERA freebies, including the Hex Key Set, Rapidaptor Bit Holder or a pack of Extra Hard BiTorsion Bits. And for those

    27th October 2020

    Building a Customer Experience Culture

    Here at Greenmill we are continually challenging ourselves to be the very best that we can be. Central to this is how we deliver and manage the customer experience; from your very first touchpoint with Greenmill, through to delivery, after-sales support, product training and ongoing account management

    28th September 2020

    Introducing GreenmillDesign - Sharing & Resources for Greenmill Customers

    Are you so proud of your installs that you want to share pictures of all your best jobs? Do you want to use the latest install products, but could do with a bit of expert training? How about some free marketing resources to support your business? Then welcome to GreenmillDesign.com GreenmillDesign

    21st September 2020

    Pumpkin Soup Recipe

    You need to have this delightfully warming pumpkin soup in your little black book of dinners. Serve with a swirl of cream. PREPARATION TIME: Less than 30mins COOKING TIME: 30 mins to 1 hour SERVES: 6-8 INGREDIENTS 1 large onion, chopped 2 carrots, peeled and chopped 2 garlic cloves

    31st August 2020