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Building a Customer Experience Culture

Building a Customer Experience Culture

Here at Greenmill we are continually challenging ourselves to be the very best that we can be. Central to this is how we deliver and manage the customer experience; from your very first touchpoint with Greenmill, through to delivery, after-sales support, product training and ongoing account management...’s all about fostering and embedding a CUSTOMER EXPERIENCE CULTURE

After nearly 20 years of continuous growth, what is it that makes Greenmill customers keep coming back? Watch MD Nico Miller and some of our team talk about the Customer Experience Culture that is at the heart of everything we do here at Greenmill.


Helping our customers

2020 has been a pretty challenging year for all of us. However, Greenmill has remained positive over the past 6 months, and our team has used the time proactively on a range of exciting developments, designed to help our customers and further improve the Greenmill customer experience, including:
Our new Sharing & Resources website for Greenmill customers.

Proud of your installs and want to share pictures of your best jobs? Want to use the latest install products, but could do with a bit of expert training? How about some free marketing resources to support your business? Head over to:


My Greenmill Online Dashboard
A major redevelopment of our website customer area.

My Greenmill Online Dashboard is like your very own project support team; helping you order and manage your materials, organise your sites and monitor your spend. Freeing you up to do more for your business. Find out more and watch videos on all the major features on our website:


Delivery Track & Trace
See where your delivery van is, on the map, in real-time.

Our new Track & Trace technology takes our delivery updates to a whole new level. Simply click the link on your delivery text, enter your destination postcode and see where your delivery van is, on the map, in real-time. Find out more on our Track & Trace blog post

Recent Posts

    Trade Bulletin 24 is here - download your copy.

    Issue 24 of the Greenmill Trade Bulletin is arriving with customers; we hope you'll enjoy reading yours. If you haven't received a Bulletin Issue 24, or would prefer an electronic version you can download a copy here. The December Bulletin 24 issue will be arriving with you very soon. Our Greenmill

    1st December 2023

    Dec 2023 - Christmas Opening & Closing Dates

    The festive season is just around the corner. Hopefully, you're looking forward to a bit of a break after a productive year. Our order cut-off and Christmas closing dates are shown here. In the mean time, the Greenmill team is still working hard to ensure you have all the AC, Vent and Heat Pump install

    1st December 2023

    We've moved our Head Office

    We are really excited to announce that we have finally moved into our new head office premises in Severalls, Colchester. New address Greenmill Supply Company Ltd, The Elms, Old Ipswich Road, Colchester, CO7 7QR Emerald House has served us really well, and it's been central to the Greenmill

    27th November 2023

    New Warehouse - We have moved

    We are very pleased to announce that our new Distribution Centre and Trade Collection Point is now open. New address Greenmill Supply Company Ltd, Hammond Road, Elm Farm Industrial Estate, Bedford, MK41 0UD The new centre is still in Bedford and less than 15 minutes up the road from our previous

    20th November 2023

    Autumn/Winter 23 Promo500 is here

    It's that time of year once again. Cold, dark mornings and long, wintry days, followed by dark and dreary evenings. BOO! But never fear, Promo500 is here, with everyone's favourite gifts to warm your cockles. What will you choose? The ever popular Americano travel mug is perfect for your first

    15th November 2023