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Building a Customer Experience Culture

Building a Customer Experience Culture

Here at Greenmill we are continually challenging ourselves to be the very best that we can be. Central to this is how we deliver and manage the customer experience; from your very first touchpoint with Greenmill, through to delivery, after-sales support, product training and ongoing account management...

...it’s all about fostering and embedding a CUSTOMER EXPERIENCE CULTURE

After nearly 20 years of continuous growth, what is it that makes Greenmill customers keep coming back? Watch MD Nico Miller and some of our team talk about the Customer Experience Culture that is at the heart of everything we do here at Greenmill.

 

Helping our customers

2020 has been a pretty challenging year for all of us. However, Greenmill has remained positive over the past 6 months, and our team has used the time proactively on a range of exciting developments, designed to help our customers and further improve the Greenmill customer experience, including:

 

GreenmillDesign.com
Our new Sharing & Resources website for Greenmill customers.

Proud of your installs and want to share pictures of your best jobs? Want to use the latest install products, but could do with a bit of expert training? How about some free marketing resources to support your business? Head over to: greenmilldesign.com

 

My Greenmill Online Dashboard
A major redevelopment of our website customer area.

My Greenmill Online Dashboard is like your very own project support team; helping you order and manage your materials, organise your sites and monitor your spend. Freeing you up to do more for your business. Find out more and watch videos on all the major features on our website: greenmillac.com/my-greenmill-dashboard

 

Delivery Track & Trace
See where your delivery van is, on the map, in real-time.

Our new Track & Trace technology takes our delivery updates to a whole new level. Simply click the link on your delivery text, enter your destination postcode and see where your delivery van is, on the map, in real-time. Find out more on our Track & Trace blog post

Recent Posts

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    Our latest Issue 5 Hybrid Hub supplement brings Greenmill's comprehensive range of Hybrid and Pressfit install materials together into a handy, pocket-sized catalogue. Spread over 40+ bumper pages, this supplement is one of the few catalogues to feature both RLS (Rapid Locking System) and Conex

    1st February 2023

    Trade Bulletin 14 is here - download your copy.

    Issue 14 of the Greenmill Trade Bulletin has landed with customers; we hope you'll enjoy reading yours. If you haven't yet received a Bulletin Issue 14, or would prefer an electronic version you can download a copy here. Issue 14 focuses on Hybrid and Pressfit. We’ve got the latest Issue 5 Hybrid

    1st February 2023

    Our new Promo500 for 2023 is here

    It's Jan, so must be time for new Promo500 gifts. We've got a really massive mug for only the coolest engineers, plus a tough bucket that's perfect for tough jobs. And because it's still nippy, we've got some great gear to get you warm and cozy. Or you can claim a 1000 Point Customer Rewards Voucher

    16th January 2023

    Basic Omelette

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    15th January 2023

    Latest Edition 5 Customer Rewards Catalogue

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    5th January 2023