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Building a Customer Experience Culture

Building a Customer Experience Culture

Here at Greenmill we are continually challenging ourselves to be the very best that we can be. Central to this is how we deliver and manage the customer experience; from your very first touchpoint with Greenmill, through to delivery, after-sales support, product training and ongoing account management...

...it’s all about fostering and embedding a CUSTOMER EXPERIENCE CULTURE

After nearly 20 years of continuous growth, what is it that makes Greenmill customers keep coming back? Watch MD Nico Miller and some of our team talk about the Customer Experience Culture that is at the heart of everything we do here at Greenmill.

 

Helping our customers

2020 has been a pretty challenging year for all of us. However, Greenmill has remained positive over the past 6 months, and our team has used the time proactively on a range of exciting developments, designed to help our customers and further improve the Greenmill customer experience, including:

 

GreenmillDesign.com
Our new Sharing & Resources website for Greenmill customers.

Proud of your installs and want to share pictures of your best jobs? Want to use the latest install products, but could do with a bit of expert training? How about some free marketing resources to support your business? Head over to: greenmilldesign.com

 

My Greenmill Online Dashboard
A major redevelopment of our website customer area.

My Greenmill Online Dashboard is like your very own project support team; helping you order and manage your materials, organise your sites and monitor your spend. Freeing you up to do more for your business. Find out more and watch videos on all the major features on our website: greenmillac.com/my-greenmill-dashboard

 

Delivery Track & Trace
See where your delivery van is, on the map, in real-time.

Our new Track & Trace technology takes our delivery updates to a whole new level. Simply click the link on your delivery text, enter your destination postcode and see where your delivery van is, on the map, in real-time. Find out more on our Track & Trace blog post

Recent Posts

    Trade Bulletin 10 - AC & Heat Pump Trunking

    Issue 10 of the Greenmill Trade Bulletin will be landing with customers any day; we hope you'll enjoy reading yours. If you haven't yet received a Bulletin Issue 10, or would prefer an electronic version you can download a copy here. Most engineers take pride in doing a job well. When you've packed

    4th October 2022

    Our latest Winter Promo500

    Coming off the back of a long hot summer, the weather has suddenly taken a very chilly turn. But never fear, our Winter Promo500 freebies are here to keep you warm and toasty. Our new Promo500 has got you covered, literally from head to toe. Plus we've got a few of your favourites. What will you choose

    3rd October 2022

    Our new Customers Rewards site is now live

    Choosing from our great Customer Rewards range and spending your reward points has just got even easier with the launch of our new MyRewards website. As soon as you arrive at the site, you can see exactly how many reward points you’ve got to spend. And when you're ready to redeem your points, simply

    8th September 2022

    Veggie Rice Bowl

    You can be tucking into this loaded stir-fry of veggies, rice and gorgeous Asian flavours, in just 15 minutes. Easy to prepare and cook, will be an ideal receipe for when time is short. PREPARATION TIME: 5 minutes COOKING TIME: 10 minutes SERVES: 4 INGREDIENTS 1 tbsp vegetable oil

    7th September 2022

    Trade Bulletin 9 - Refrigerants, Nitrogen & Reclaim Cylinders

    Issue 9 of the Greenmill Trade Bulletin will be landing with customers any day; we hope you'll enjoy reading yours. If you haven't yet received a Bulletin Issue 9, or would prefer an electronic version you can download a copy here. We’re not usually the type of company to make big, bold claims.

    31st August 2022